During the hours of 9am to 5.30pm Monday to Friday & Saturday 9am to 1pm all emergency maintenance must be reported to your Tenancy Manager by phoning the office. All non-emergency maintenance should be reported directly via your PropertyFile account.
If you have an OUT OF HOURS EMERGENCY MAINTENANCE issue to report, please see the below contractors and contact details. Please be advised that these contractors are on call for maintenance emergencies only and as such we reserve the right to recharge the cost of a call out if the matter is not deemed an out of hours emergency maintenance issue or if the tenancy is not managed by one of our agencies.
Please also check to ascertain whether your Landlord has a maintenance plan with suppliers such as British Gas, before contacting the out of hours contractor to report a maintenance emergency. Tenants are responsible for out of hours locksmith charges due to loss of keys or being locked out of the property.
If you SMELL GAS or have a GAS LEAK contact NATIONAL GRID on 0800 111 999 immediately. Do not turn on any lights and ensure you step outside the property to call National Grid. Please call the office during working hours to make us aware that you have made a report to National Grid.
Please note that this service is only available to Shires & Chilterns fully managed tenancies. If we do not manage your tenancy, then you must contact your Landlord direct.
For properties managed by Shires Halstead or Shires Haverhill
GKB Property Maintenance – 07946 147897
For properties managed by Shires Mildenhall, Shires Bury St Edmunds, Shires Stowmarket or Chilterns
Homefix Express – 07553 361689
